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Terms and Conditions

1. Introduction

Teayamo (www.Teayamo.com) is website (the “Website”) operated by Srishti Technet Private Limited (the “Website Owner”). The terms "We" / "Us" / "Our"/”Company”/”Teayamo”/”Teayamo Team” individually and collectively refer to SRISHTI TECHNET PRIVATE LIMITED and the terms "You" /"Your" / "Yourself"/"Visitor”/”User” refer to the users.
This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.
Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the "Agreement"). This Agreement is made between you and us.

2. Website availability

Teayamo reserves the right to make any changes to the Website or to discontinue any aspect or feature or product listing on the Website without notice. Teayamo may suspend entire Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension. Teayamo may modify any content, relevant terms and conditions, policies or notices on website. You agree that you shall become bound to the then current version of the relevant terms and conditions (the "current version").

3. Special Rules

Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorized to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

4. Use of content

All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited. You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organization's or entity’s written permission.

5.Your status

By browsing and/or placing an order to purchase Products (Order) through the Website, you warrant that you are legal age, as per your jurisdiction, to get into the binding contracts.

6. The contract between you and the partner

After you place an Order, Teayamo team or its partners/affiliates may send you an email acknowledging that we have received your order. This acknowledgement does not mean Order has been accepted, its is subject to last minute changes in inventory and final order confirmation/dispatch email will be sent to you. The contract between you and Teayamo/its partner (Contract) will only be formed when you receive the Dispatch Confirmation email. Rarely your order quantity may be changed (for non-availability of item being seasonal in nature) in dispatched order and you agree to accept the changed quantity as final order quantity.

7. Credit Card payment

In a net banking/credit card/debit card/ mobile wallets transactions, you must use your own legitimate payment instrument safely. We will not be liable for any financial fraud. We do not save any information and your payment instrument issuer need to resolve all the issues you have related to payment processing and frauds associated with payment processing. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user

8. Trademarks

Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the Website Owner or trademark owner. “Teayamo” is brand name registered by Trademark Authority of India by company via its directors.

9. External Links

External links may be provided for your convenience especially for payments, offers on marketplace websites, but they are beyond the control of the company. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must do it cautiously after referring to external websites terms and conditions of use. Nobody has right to create hypertext links to this website without the written permission of the Website Owner.

10. Disclaimer of liability

User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to director/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
Teayamo sells teas, herbs, spices, edible items and air fragrance products. User discretion is advised in using any of its products and user agrees that Company shall not be responsible or liable to user, or anyone, for any of the good or bad effects of products used by user. User agrees that Company shall not be responsible or liable to user, or anyone, for the products, statements or conduct of any third party of the service or claims on products. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

11. No commercial use

You cannot copy and use any altered/modified content you see on this website, especially not for commercial use of any kind. Doing so may invoke legal action from Teayamo.

12. Visitor registration

For accessing some portions on this website, you may need to login/signup/sign in and this means you have to register with the Website, which means you need to share some personal information that has to be true, accurate and updated in all aspects. We may change registration requirements from time to time.

13. General

These website terms and conditions constitute the agreement between you and Teayamo in relation to your use of the website and the products sold on it.

14. Severability

Any terms and conditions (per sentence), policies and notices, which is or becomes unenforceable in any jurisdiction, due to any reason, shall apply in such jurisdiction only and only to the extent that it is so unenforceable, and the remaining terms and conditions, policies and notices shall remain effective.

15. Applicable

All disputes will be handled as per the arbitration act of India and all matters/disputes are challengeable in the honorable courts at New Delhi, India only.

16. Comments or questions

For any questions or concerns contact us at care@teayamo.com

17. Cancellation policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each product category before buying.
Our Policy for the cancellation and refund will be as follows: Cancellation Policy
For Cancellations please contact us via care@teayamo.com. You need to make order cancellation request within 24 hours of placing the order. Cancellation requests are not accepted after goods pickup request is sent to our courier/dispatch partners

18. Returns policy (Tea, Teaware, Tea Ceremony Kits and Gifts)

We will try our best to create the suitable design concepts for our clients. In case any client is not completely satisfied with our products we can provide a refund. Rarely, if you happen to receive a defective or substandard tea ceremony kit or teaware or any accessory, you can send a returns and replacement query by email to care@teayamo.com within 7 days of the delivery of product to you.
Teas and incense products ARE NOT returnable if opened. Be sure to attach an image of the item received for us to evaluate its condition. After the go ahead from team to ship back the goods, you need to sent them back in original packing and unused condition. User/buyer/recipient of goods has to hand it over to our designate courier/delivery partner in safe packing, and once we are satisfied with user claim on defective product quality, we refund the money along with reverse courier cost into your same account from which you made the payment. Example: If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account. For Teayamo goods sold on other 3rd party sites and marketplaces, the returns and refund policies mentioned in those sites will apply. DELIVERY PARTNERS for international shipping: DHL/FedEx, EMS (India Post) and Air Mail. DHL/FedEx do express delivery in 5-7 working days. EMS Speed Post takes 10-14 working days. Air Mail takes 15-25 days. For shipping within India, we work with Blue Dart, DTDC, Delivery and First Flight couriers.